Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It provides a 360 degree view of customer data. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
Java is a general-purpose, concurrent, class-based, object-oriented computer programming language that is specifically designed to have as few implementation dependencies as possible. It is intended to let application developers "write once, run anywhere" (WORA), meaning that code that runs on one platform does not need to be recompiled to run on another.
A free software license is a software license which grants recipients extensive rights to modify and redistribute, which would otherwise be prohibited by copyright law. To qualify as a free software license, the license must grant the rights described in The Free Software Definition or one of the similar definitions based on this.